Refund policy
LOW TIDE LOCAL RETURN & REFUND POLICY
ALL SALES ARE FINAL
Each Low Tide Local product is made to order. Because our apparel is produced specifically for each order, we do not accept returns, refunds, or exchanges for incorrect sizing, fit issues, color preference, change of mind, or buyer’s remorse.
Please carefully review the product description and size chart before placing your order. Customers are responsible for selecting the correct size, color, and product before completing checkout.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We stand behind the quality of our products. If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photos showing the defect, damage, misprint, or incorrect item
Once the issue has been reviewed and approved, Low Tide Local will provide a replacement at no additional cost or another appropriate remedy.
SIZING & FIT
Because our products are made to order, we cannot replace or exchange an item because the customer ordered the wrong size or prefers a different fit. Please use the size chart provided on the product page before ordering.
ORDER CHANGES & CANCELLATIONS
Orders enter production quickly. Once an order has entered production, it cannot be changed or canceled. If you notice an error immediately after placing your order, contact us as soon as possible. We cannot guarantee that changes or cancellations can be made.
FINAL SALE
By completing a purchase from Low Tide Local, you acknowledge and agree to this Return & Refund Policy.
Questions regarding an order should be sent to shoplowtidelocal@gmail.com